1. Goods will be posted within 3 working days of your order providing credit card payment is approved.
   
2. Only items marked Real leather are 100% leather.
   
3. Colours and shades may vary slightly from the photos on the site.
   
4. Your payments are made through a secure system. We will never email you looking for further details by return email. We will either phone or ask you to go onto the site and email the missing detail through the site.
   
5. All our cotton handkerchiefs are 100% cotton. We advise that you wash dark colours separately. There may be slight shrinkage on the first wash at recommended temperature. A hotter wash WILL result in further shrinkage, and will not be covered by any guarantee.
   
6. You have 14 days from receipt of goods to advise us of any damages, shortages, or if they are unsuitable. Any refunds will be processed to the card used for the purchase,
   
7. Carriage within the United Kingdom is at a standard charge, included in the price. Outside the United Kingdom , there are 3 charge zones,

   U K and ireland	£3.99
   Europe	£12.00
   USA	£20.00
   Rest of world	£30.00

8. We guarantee to refund the difference if you find any of our goods on another retailer website at a lower price (including carriage charge) – Special offers and sales excluded from this promise.
   
9. If you have any queries contact us on the following:

Post:

14a Seagoe Industrial Area
Portadown
Craigavon
Northern Ireland
BT63 5QD

Tel: 028 38 399 300
Fax: 028 38 351 043
Email: sales@loose-connections.co.uk